1. Services and Order of Priority

Visaro provides professional real estate photography, videography, floor plans, virtual tours, drone and aerial media, and related add-on services as described on our website or in a specific order confirmation. If a specific booking confirmation, invoice, or written agreement conflicts with these Terms, the specific document controls for that booking. These Terms apply to everything not addressed in it.

2. Eligibility, Authority, and Accurate Information

You must be at least 18 years old and legally able to enter into a binding agreement to book Services. You agree to provide accurate booking, contact, property, access, scheduling, and billing information and to promptly update us if it changes.

You confirm that you have all authority and permissions reasonably necessary to:

• order the Services and authorize Visaro to enter and create media at the property;
• provide access instructions, entry codes, and contact information;
• authorize the requested photography, videography, drone, floor-plan, virtual-tour, and related work;
• notify and obtain any required agreement from property owners, sellers, landlords, tenants, occupants, employees, guests, condominium management, or other affected parties; and
• grant the permissions and licences described in these Terms for property, materials, trademarks, and other content you provide or control.

You are responsible for claims, delays, or costs resulting from a lack of authority, inaccurate information, or failure to obtain required permissions.

3. Booking and Confirmation

A booking request is not confirmed until it has been accepted by Visaro and any required booking deposit has been received. Completing the online order form or receiving an automated acknowledgement does not, by itself, guarantee appointment availability or confirm the booking.

We may decline, modify, or cancel a booking, including for incomplete or inaccurate information, service-area limitations, safety concerns, scheduling conflicts, unavailable services, or technically impractical or prohibited work. If Visaro cancels a confirmed booking for reasons within our control, amounts paid for Services not provided will be refunded.

4. Scheduling, Access, and Property Readiness

You are responsible for ensuring the property is ready, accessible, and safe for our team at the scheduled appointment time, including providing entry instructions, lockbox codes, alarm codes, or an on-site contact as needed.

You are also responsible for:

• informing owners, occupants, tenants, staff, and building or condominium management of the appointment;
• securing pets and ensuring children and other vulnerable individuals are appropriately supervised;
• removing or concealing confidential documents, personal photographs, medication, valuables, alarm information, computer screens, vehicle licence plates, and other sensitive or identifying items; and
• disclosing known hazards, access restrictions, active construction, surveillance systems, animals, or other conditions that may affect safety or performance.

The property must be clean, decluttered, and physically prepared before our team arrives. Virtual staging changes selected photographs after the shoot. It does not include cleaning, moving items at the property, or removing visible dirt, clutter, or damage from the images. Requests to remove such items after the shoot are separately priced retouching services unless expressly included in the order.

We may proceed with the shoot as-is, adjust the scope, or reschedule if the property is not reasonably ready. Additional charges or a rescheduling fee may apply where significant delay or a second visit is required because of property readiness.

5. Booking Deposits, Cancellations, and Rescheduling

For purposes of these Terms, “Service Subtotal” means the pre-tax price of all ordered packages and add-ons after applicable discounts, excluding travel fees and other separately stated charges.

A booking deposit equal to 50% of the Service Subtotal is required to confirm and reserve an appointment. The deposit will be applied toward the final order balance. Any remaining balance, together with all applicable taxes, must be paid before final, usable media is released or made available for download.

All cancellation and rescheduling requests must be submitted in writing to hello@visaro.ca. A request is considered received based on the timestamp of the email received by Visaro. Telephone calls, text messages, and voicemail messages may be used for follow-up communication but do not constitute formal notice unless Visaro confirms the requested change in writing.

Clients may cancel or reschedule an appointment without penalty by providing at least 24 hours’ notice before the scheduled appointment time. In the case of a cancellation, the booking deposit will be refunded in full. In the case of a rescheduling request, the full deposit will be transferred to the new appointment date, subject to availability.

For cancellations or rescheduling requests made between 4 and 24 hours before the scheduled appointment, a late cancellation or rescheduling fee equal to 25% of the Service Subtotal will apply. For cancellations, this amount will be deducted from the booking deposit and the remaining portion will be refunded.

For rescheduling requests made between 4 and 24 hours before the scheduled appointment, the remaining portion of the booking deposit, after deduction of the 25% late rescheduling fee, will be credited toward the new booking. The client must restore the deposit to 50% of the new booking’s Service Subtotal before the new appointment is confirmed.

Cancellations or rescheduling requests made less than 4 hours before the appointment are non-refundable, and the full booking deposit will be retained.

The full deposit will also be retained if the photographer or media professional is already travelling to or has arrived at the property, or if the appointment cannot proceed because access was not provided, the property was not reasonably prepared, required permissions were not obtained, or another client-side issue prevented the scheduled services from being completed. A new booking and a new deposit will be required to schedule another appointment.

Weather-related rescheduling for exterior photography, aerial drone services, or twilight services will be accommodated without penalty when Visaro determines that weather conditions could materially affect quality or safe operation. If Visaro must cancel or reschedule an appointment, the client may choose to transfer the full deposit to a new appointment or receive a full refund.

Once photography, videography, floor-plan scanning, virtual-tour capture, or another ordered service has been performed, payments and deposits are non-refundable. If a verified technical or quality issue occurs, Visaro will make reasonable efforts to resolve it through re-editing, corrections, or a reshoot where appropriate.

6. Service Areas and Travel Charges

We serve the Greater Toronto Area in two zones. Zone 1 (Core GTA) and Zone 2 (Extended GTA) bookings both require the booking deposit described in Section 5 to confirm the appointment. Zone 2 bookings additionally require a $49 + HST travel fee, payable when the booking deposit is paid. The remaining order balance, together with all applicable taxes and charges, must be paid before final, usable media is released or made available for download.

Before the shoot, a Zone 2 booking may be rescheduled up to two times within 30 days of the original appointment date without an additional travel fee, provided that each request is submitted at least 24 hours before the applicable appointment time. Requests made with less than 24 hours’ notice remain subject to the cancellation and rescheduling charges in Section 5.

Any third rescheduling request, or any request to move the appointment to a date more than 30 days after the original appointment date, will be treated as a cancellation of the original booking and the creation of a new booking. The deposit and cancellation rules in Section 5 will apply, and a new Zone 2 travel fee must be paid for the new booking.

If a Zone 2 booking is cancelled before travel has begun, the travel fee will be refunded. Once travel has begun or the appointment has been completed, the travel fee is non-refundable. If Visaro is unable to complete the shoot for reasons within our control, we will provide a full refund of the $49 + HST travel fee. Exact zone classification is confirmed by postal code at booking. See our Service Areas page for current zone coverage and details.

7. Prices, Promotions, Taxes, and Payment

Prices are listed on our website and are subject to change without notice for future bookings. The price applicable to your booking is the price confirmed at the time of booking. All prices are subject to applicable taxes, including HST, unless stated otherwise. Promotional pricing and discount codes are subject to their own stated terms and may be modified or discontinued at any time.

Payments are processed through our third-party payment processor. The booking deposit described in Section 5 must be paid when requested and before an appointment is confirmed and reserved. The remaining balance, together with all applicable taxes, is due before final, usable media is released or made available for download, unless otherwise agreed in writing. We may suspend delivery or future bookings for accounts with outstanding balances.

Where a deposit or cancellation fee is retained or forfeited, any applicable HST will be treated as included in the retained amount and accounted for as required by law. An updated receipt or invoice may be issued to reflect that treatment.

8. Performance and Creative Discretion

Our photographers and videographers exercise professional and creative discretion in framing, lighting, angle selection, editing style, and shot selection, consistent with industry standards for real estate media. We aim to represent the property accurately and attractively but do not guarantee a specific artistic outcome, number of “hero” images, or that every requested angle will be captured if conditions make it impractical or unsafe.

9. Package Limits and Deliverables

Each package includes the number of images, video length, floor-plan scope, or other deliverables described for that package on our website or booking confirmation at the time of booking. Additional images, extended video, extra floor-plan detail, or rush delivery may be available as paid add-ons. Deliverables are provided electronically through our media-delivery platform. Physical prints or media are not included unless separately purchased.

Unless expressly included in the selected package or a written agreement, RAW files, unedited footage, project files, editable working files, rejected images, and other source materials are not deliverables and may be deleted at any time.

Estimated delivery times begin after the on-site work has been completed and Visaro has received all information, selections, instructions, and materials required from the client. Rush delivery applies only when expressly accepted and may not be available for third-party or technically complex products.

When a package includes a 3D floor plan, it provides a visual representation of the property’s general layout. The floor-plan software may automatically add illustrative furniture and other interior elements. These elements are approximations and may differ from the property’s actual furniture, materials, or finishes, or from the furnishings shown in virtually staged photographs. Visaro does not individually design or control these automatically generated elements, and an exact match is not guaranteed.

A 3D floor plan does not include custom architectural modelling, detailed interior design, precise reproduction of furniture or materials, or 3D staging. Those services are not part of Visaro’s photography packages unless expressly agreed to under a separate written order.

10. Review, Corrections, and Revisions

Please review your delivered media and send any requested changes in one consolidated written response within 7 days of delivery.

Revision requests submitted more than 7 days after delivery are not included in the original order and may be treated as a new paid editing or revision service.

For standard photography and video, one round of reasonable revisions is included, provided the requests relate to the originally ordered deliverables. A revision round consists of one consolidated set of instructions. Additional rounds, a different creative direction, new shots, or changes to previously approved work may require a new order. We will confirm any additional charge before proceeding.

If delivered media contains a verifiable technical or processing error caused by Visaro, we will assess and reasonably correct that error without counting it as a creative revision.

Virtual staging does not include a creative revision or redesign round. Once a staged photograph has been delivered, requests to change its furniture, layout, colours, décor, style, or other creative elements are treated as a new staging order for that photograph. This does not prevent us from correcting a verifiable technical error in our delivered work.

Requests to remove dirt, clutter, damage, personal items, or other conditions present at the property when photographed are retouching services unless expressly included in the order. We will provide a price for requested retouching before carrying it out.

The original delivery timeframe applies to the initial order only. Each revision request or added service, including editing, touch-ups, and virtual staging, starts a new processing period once we receive the complete instructions. Please allow at least 24–48 additional hours for the updated media, depending on the scope of the request. The initial delivery timeframe does not apply to this additional work.

11. Floor Plans, Measurements, Virtual Staging, and Altered Images

Floor plans and measurements are generated using industry-standard tools and methods and are provided for marketing purposes. They are estimates and should not be relied upon as survey-grade or legal measurements. You are responsible for independently verifying any measurement used for legal, financial, or regulatory purposes.

Virtual staging is priced and ordered per photograph, not per room. Each purchased staging item covers one finished still photograph. If you want the same room staged in two photographs taken from different angles, two staging items must be ordered and charged.

Staging of a photograph does not include staging additional angles, video, floor plans, 3D floor plans, virtual tours, property websites, or other deliverables unless those services are expressly listed in your order. Furnishings shown in one staged photograph may not appear identically in another photograph or in other media.

Virtual staging uses AI-assisted image generation. If you want a particular style or room use, you must provide your requested style, furniture preferences, important restrictions, and any reference images in writing no later than the scheduled photography appointment time, unless Visaro agrees otherwise in writing. If these instructions are not received in time, we may use our professional judgment based on the information available. Instructions supplied after staging work begins may require a new order.

We will make reasonable efforts to follow the instructions and references you provide. Because AI-generated staging is interpretive, we cannot guarantee an exact match to a reference image, a specific furniture product, an identical result across different camera angles, or consistency between a staged photograph and other deliverables. Visaro will make reasonable efforts to preserve the property’s actual room dimensions, layout, wall, door and window placement, and permanent architectural features. The client must review the completed images before publication and promptly report any verified technical alteration during the review period in Section 10.

Virtual staging, virtual twilight conversion, sky replacement, object removal, and other digitally altered images must be used in accordance with the disclosure and advertising rules applicable to the listing. You are responsible for reviewing the final media and ensuring that your use of it complies with the requirements of your brokerage, MLS, and other applicable platforms.

12. Drone and Aerial Services

Drone and aerial photography and videography are performed by operators in accordance with applicable Transport Canada regulations and airspace restrictions. Some properties may be located in restricted, controlled, or otherwise unflyable airspace, near airports, or in areas subject to temporary flight restrictions. In those cases, drone services may not be available and will be removed from the package or substituted at our discretion, with a corresponding adjustment where applicable.

Weather and safety conditions may also require rescheduling drone capture separately from ground-based Services.

13. Copyright Ownership

Visaro owns, or has obtained sufficient written rights and licences to use and license, all photographs, videos, floor plans, virtual tours, drone footage, and other media delivered under an order. Where a photographer, videographer, editor, or other service provider retains underlying copyright, Visaro confirms that it has the authority necessary to grant the client licence described in Section 14.

Booking or paying for a Service does not transfer copyright ownership to you unless a written agreement signed by Visaro expressly states otherwise.

14. Client Licence After Full Payment

Before full payment is received, any access to photographs, videos, floor plans, virtual tours, property websites, or other media is provided solely for private review and approval. No licence or permission to use the media is granted before full payment, whether the media is watermarked or unwatermarked and regardless of whether the client can technically view, capture, or download it.

Before full payment, the client must not publish, post, reproduce, distribute, advertise with, submit to an MLS or brokerage, provide to a third party, screenshot, screen-record, copy, download for use, remove or obscure a watermark from, or bypass any access or download control applied to the media. Viewing or receiving access to a preview does not constitute delivery of a usage licence.

Any unauthorized use before full payment is a material breach of these Terms and may also constitute copyright infringement. Visaro may disable access, issue takedown or removal requests, suspend or terminate services, recover unpaid amounts, and pursue any injunction, damages, costs, or other remedies available under applicable law. Later payment does not waive or excuse an earlier unauthorized use unless Visaro agrees otherwise in writing.

Once full payment for a Service has been received, you receive a non-exclusive, non-transferable licence to use the delivered media for marketing and promoting the specific property listing or engagement for which the media was created, including MLS listings, brokerage websites, print marketing, social media, and similar real estate marketing uses.

This licence does not permit resale of the media itself, use for a different property, use by a party not connected to the original booking, or claims of authorship. Any broader or extended licence must be agreed to separately in writing.

The client may provide or upload the media to the applicable MLS, real estate board, brokerage, property owner or seller, advertising platform, printing provider, and other vendors directly involved in marketing the same property. Such permitted sharing does not transfer copyright ownership or authorize those parties to use the media for another property, listing, business, or purpose.

15. Permission to Capture and Visaro Portfolio Use

By booking a Service, you grant Visaro permission to capture media at the property and to use that media, including after delivery, in our portfolio, website, social media, advertising, and educational or promotional materials showcasing our work, unless you request confidentiality for a specific property and we agree to that request in writing before the shoot or within a reasonable time after delivery.

We will make reasonable efforts to honour accepted confidentiality requests but cannot retract media already published or distributed prior to the request.

16. Client Materials and Instructions

If you provide instructions, reference materials, branding assets, or specific requests for a shoot, you represent that you have the right to provide them and that following your instructions will not infringe any third party’s rights. We may decline instructions that we reasonably believe are unsafe, unlawful, or inconsistent with professional standards.

17. Media Hosting, Availability, and Client Backups

Delivered media is generally made available through our third-party booking and media-delivery platform for approximately six months after delivery, as described in our Privacy Policy. Availability beyond that period is not guaranteed. You are responsible for downloading and securely backing up your media promptly after delivery. Visaro is not responsible for media that becomes unavailable due to platform limitations, account issues, or the expiry of the standard availability period.

18. Privacy and Communications

Our collection, use, and disclosure of personal information in connection with the Services is described in our Privacy Policy, which forms part of these Terms. By booking a Service, you consent to receive transactional communications related to your booking and, where you have separately opted in, marketing communications, as described in our Privacy Policy.

19. Third-Party Services

Our booking, payment, media-hosting, and delivery processes rely on third-party platforms and service providers, currently including a booking and order platform and a payment processor. Your use of those platforms may also be subject to their own terms. We are not responsible for outages, errors, or limitations of third-party platforms outside our reasonable control, though we will work in good faith to resolve issues affecting your Service.

20. Prohibited Use

You agree not to misrepresent your authority to book a Service or grant property access; use delivered media in a way that infringes copyright, misleads consumers, or violates applicable listing rules; resell, sublicense, or redistribute media outside the licence granted in Section 14; use our website or booking platform to transmit unlawful, harmful, or infringing content; interfere with the security or operation of our website, booking platform, or Services; or use our media to train an artificial-intelligence model, create a competing media library, or mint or sell a digital collectible without Visaro’s prior written permission.

21. Disclaimers

Services are provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that media will result in a particular sale price, sale timeline, engagement level, or marketing outcome for your property or listing.

22. Limitation of Liability

To the maximum extent permitted by law, Visaro’s total liability arising out of or relating to a Service is limited to the amount you paid for that specific Service. Visaro is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost sales, or lost business opportunities, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

23. Client Indemnity

You agree to indemnify and hold Visaro harmless from claims, damages, and reasonable expenses arising from your breach of these Terms, your lack of authority to grant property access or permission for capture, or your use of delivered media in violation of the licence granted in Section 14 or applicable law.

24. Force Majeure

Visaro is not liable for delay or failure to perform a Service due to causes beyond our reasonable control, including severe weather, natural disaster, public health emergency, government restriction, airspace restriction, labour disruption, transportation disruption, equipment failure despite reasonable maintenance, cyberattack, power or internet outage, third-party platform outage, or similar events. Affected appointments will be rescheduled as soon as reasonably practicable. Except where Section 5 expressly provides for a refund or transfer of the booking deposit, payment remains due for Services already performed and non-recoverable costs already incurred.

25. Changes to Services and These Terms

We may update these Terms, our packages, and our pricing from time to time. Changes apply to bookings made after the “Last updated” date above. A booking already confirmed is governed by the Terms in effect at the time of that booking unless we agree otherwise in writing.

26. Termination

We may suspend or refuse future bookings from a client who breaches these Terms, engages in abusive conduct toward our team, or repeatedly fails to make the property accessible or ready for scheduled appointments. Sections relating to copyright, licence scope, indemnity, and limitation of liability survive termination of the relationship between you and Visaro.

27. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Ontario, unless the parties agree in writing to an alternative dispute-resolution process.

Nothing in this section limits any non-waivable consumer right or statutory forum available under applicable law.

28. General Terms

If any provision of these Terms is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions remain in full force. These Terms, together with the applicable booking confirmation and our Privacy Policy, constitute the entire agreement between you and Visaro regarding the Services. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign your rights under these Terms without our written consent. We may assign these Terms in connection with a business transfer or reorganization.

Electronic acceptance, electronic signatures, booking records, invoices, emails, and other electronic records have the same effect as paper acceptance and records to the extent permitted by law.

29. Contact Us

Questions about these Terms or an existing booking can be directed to: